Dryeaserack

At DryEaseRack, your satisfaction is our top priority. We stand by the quality and functionality of our products and are committed to ensuring you’re completely happy with your purchase. If for any reason you need to return an item, our returns policy is designed to make the process straightforward and hassle-free.

Eligibility for Returns

We accept returns for most items within 30 days of delivery. To qualify for a return:

• The product must be in its original condition, unused, and in its original packaging.
• Proof of purchase, such as an order confirmation or receipt, is required.

Please note that items showing signs of wear or damage caused by improper use may not be eligible for a refund or exchange.

How to Initiate a Return

To start a return, contact our support team at [email protected] with the following details:

• Your order number
• A brief explanation of the issue or reason for return
• Photos of the item, if applicable

Our team will provide you with detailed instructions on how to proceed.

Refund Process

Once we receive and inspect the returned item, we’ll process your refund. Refunds will be issued to your original payment method and may take 5-7 business days to reflect in your account.

Exchanges

If you’d like to exchange your item for a different product, we’ll gladly assist with the process. Exchanges are subject to product availability and the same return eligibility criteria.

Non-Refundable Shipping Fees

Please note that shipping fees are non-refundable unless the return is due to a defective or incorrect item. For orders under $59.99, the original shipping charge of $6.99 will not be refunded.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. Provide details and photos of the issue, and we’ll arrange a replacement or full refund at no additional cost to you.

Thank you for choosing DryEaseRack. We are committed to delivering high-quality products and exceptional customer service, and we’re here to make sure you have a positive experience every time you shop with us.